Support

Technical Support

Bancroft Engineering supports its products. We want to help you maintain a productive system, and protect your investment. Along with our complete documentation packages we offer remote diagnostic access.

Support services we provide are:

  • Phone analyst support during normal business hours.
  • Experienced field service engineers who can provide on-site training, troubleshooting, and repairs.
  • Preventive maintenance.
  • Machine shop service for custom parts or emergency repairs.
  • Expedited parts shipment. 

FIELD SERVICE

Bancroft’s qualified technicians have mechanical, electrical, and programming skills, which enable them to supervise or perform on-site machine evaluations, repairs, and upgrades. If a machine is down, Bancroft can provide timely and cost-effective services at your location.

MAINTENANCE & SPARE PARTS

We know when your machine is down what our priority needs to be.  An ideal state is when production never stops and all maintenance is coped with in a preventive fashion in a scheduled time.  Bancroft Engineering strives to help you reach this goal but understands when crisis management is needed.  Our response time during these situations is second to none.  Using the combination of  our maintenance staff and our large in-house spare parts inventory, we will have your equipment running as soon as possible.

RETROFITS & UPGRADES

If outdated or broken welding equipment is hurting your company’s productivity let Bancroft Engineering retrofit or rebuild your system.  Bancroft can provide retrofit packages and upgrades to modernize and extend the life of just about any welding system. Our retrofits and upgrades are cost effective, increase productivity, improve equipment reliability, and minimize future maintenance costs.

  • Restore your system to maximum efficiency.
  • Modernize controls and data acquisition units that can integrate to existing equipment.
  • A new machine purchase can be costly.  Retrofits and upgrades minimize capital expenditures.